Shipping & Returns

Dock and Bay Shipping and Returns

CHRISTMAS SHIPPING CUT OFF

It's getting close to that busy time of year! We will do everything we can to get you the gifts you may be ordering! Please note the recommended final cut off times which have been given to us by our lovely couriers.

Standard

Sydney, Brisbane & Melbourne - 20th December 2019

Adelaide - 19th December 2019

All other cities - 17th December 2019


Express

Sydney, Brisbane & Melbourne - 22nd December 2019

All other cities - 20th December 2019

Whilst we work closely with Santa to get your orders delivered, these cut-offs are the latest possible times we recommend ordering for arrival before Christmas Day but it is not guaranteed. We will do everything in our power to get your orders delivered on time, but as we know, things can sometimes go awry with deliveries, so we always recommend to order early to ensure delivery! Please contact us if you have any questions, we are more than happy to help. Thanks for your understanding!

If you're looking to buy for another country, check out the full list of Christmas cut-off times here!

Christmas in Australia with Dock and Bay
Beach & travel towels delivered to you wherever you are

OUR SHIPPING GUIDELINES

We offer Australia wide delivery through Australia Post. Our aim is to get your order processed and despatched within one business day from our Sydney warehouse.


AUSTRALIA

FREE SHIPPING OFFER ON ALL AUSTRALIA ORDERS OVER $20

Standard delivery - FREE - 3 - 6 working days (orders $20 or more)

Standard delivery - $5 - 3 - 6 working days (orders under $20)

Express delivery - $10 - 1 - 2 working days (orders before 1:00pm)


NEW ZEALAND

Standard delivery ($12): 5 - 8 working days


WORLDWIDE

Standard delivery ($25): 7 - 15 working days

*Western Australia and remote areas may take longer.

QUESTIONS? Please contact us, we'll come back to you as soon as we can!


For worldwide delivery options, see our global sites: USA, UK, Europe, New Zealand, Canada, and Switzerland. Please note that the customer will be responsible for any import fees and taxes.

RETURNS & REFUNDS

We like to treat our customers how we would expect to be treated. If you’re not happy with your product or would like to exchange it, we’ll understand... (after a duvet day and tub of ice cream). To request a refund, please contact us and we’ll get back to you with all of the information specific to your country of ordering. We’ll then refund you as soon as the return has been received.

We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.

Personalised items are non-refundable, even if you make a mistake, so please triple check everything is perfect before placing your order!


Here's a tip: The most common request is to exchange a large towel for the bigger XL size for adults. For more information, read our size guide.

View our full returns policy.

Towels delivered globally
Towel returns and refunds

EXCHANGES

If you would like to exchange your items for a different colour or size, we suggest ordering them separately. Then you can then return your unwanted item to us and we will reimburse your original order with a full refund.

Double check that you’re happy with your order before heading to checkout, returns postage of incorrect selection or unwanted orders are at the cost of the customer.


OUR WARRANTY PROMISE

We hold our products to the highest quality standards, because you deserve the very best. If your product is less than perfect within the first 12 month of use (including rips, tears, discolouration, color runs) then we’ll get it replaced, free of charge.

Find out more about our replacement warranty.

EUROPEAN SHIPPING ZONES

Zone 1

Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom

Zone 2

Croatia, Cyprus, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Malta, Norway, Slovakia, Slovenia, Switzerland

Zone 3

Albania, Andorra, Bosnia & Herzegovina, Bulgaria, Gibraltar, Greece, Iceland, Liechtenstein, Macedonia, Moldova, Monaco, Romania, San Marino, Serbia, Turkey, Vatican City

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