Shipping & Returns

Dock and Bay Shipping and Returns
Beach & travel towels delivered to you wherever you are

OUR SHIPPING GUIDELINES

We offer Canada wide delivery through Canada Post and UPS - you can choose your preferred option at the checkout. Our aim is to get your order processed and dispatched within one business day.

Orders before 11am EST will dispatch on the same day from Toronto, Canada.

CANADA

OFFER: Spend over $15, get FREE standard delivery with Canada Post

Standard delivery (from $8): 3 - 7 working days 

Express delivery (from $10): 2 - 3 working days

* Standard and Express delivery charges may differ based on your delivery postcode.

WORLDWIDE

Standard delivery ($25): 7 - 15 working days

For alternative worldwide delivery options, see our global sites: USAUKEuropeAustraliaNew ZealandSwitzerland

*Remote areas may take longer than guidelines above

RETURNS & REFUNDS

We like to treat our customers how we would expect to be treated. If you’re not happy with your product or would like to exchange it, we’ll understand... (after a duvet day and tub of ice cream). To request a refund, please contact us and we’ll get back to you with all of the information specific to your country of ordering. We’ll then refund you as soon as the return has been received.

We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.

Personalised items are non-refundable, even if you make a mistake, so please triple check everything is perfect before placing your order!


Here's a tip: The most common request is to exchange a large towel for the bigger XL size for adults. For more information, read our size guide.

View our full returns policy.

Towels delivered globally
Towel returns and refunds

EXCHANGES

If you would like to exchange your items for a different colour or size, we suggest ordering them separately. Then you can then return your unwanted item to us and we will reimburse your original order with a full refund.

Double check that you’re happy with your order before heading to checkout, returns postage of incorrect selection or unwanted orders are at the cost of the customer.


OUR WARRANTY PROMISE

We hold our products to the highest quality standards, because you deserve the very best. If your product is less than perfect within the first 12 month of use (including rips, tears, discolouration, color runs) then we’ll get it replaced, free of charge.

Find out more about our replacement warranty.

EUROPEAN SHIPPING ZONES

Zone 1

Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom

Zone 2

Croatia, Cyprus, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Malta, Norway, Slovakia, Slovenia, Switzerland

Zone 3

Albania, Andorra, Bosnia & Herzegovina, Bulgaria, Gibraltar, Greece, Iceland, Liechtenstein, Macedonia, Moldova, Monaco, Romania, San Marino, Serbia, Turkey, Vatican City

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