Personalise Your Towel
PERSONALISATION - WHAT'S IT ALL ABOUT
Hey UK, these towels and ponchos have got your name written all over them!
Just when you thought we couldn’t get any better, you can now personalise your towels and ponchos, so you can have #dockandbayyourway
Get creative and add your initials or words, making Dock & Bay even more perfect for treating yourself (or others!)
WHAT YOU CAN DO?
So, how does it work?
- You can add up to 12 characters (including spaces) to ALL Quick Dry Towels and Ponchos
- Get your initials, name or words embroidered in black on the bottom left corner of the towels and ponchos
- Personalisation is not yet available on Round Beach Blankets, Quick Cool Towels, Hair Wraps, Swim Shorts or ANY sets
- Only available in the UK
- Not available for wholesale customers
How much does it cost?
- For your initials up to three characters - £10
- For words 4 - 12 characters (including spaces) - £12
How long will it take
- Getting your towels and ponchos personalised will increase the delivery time by up to 4 working days, because we want to get it perfect for you!
- Express shipping is not available on personalised orders
- Standard shipping is FREE in the UK, even on personalised orders
- Your whole order will be shipped together, so if you have items that are not personalised, and you want to get those quicker, then please place a separate order
What if I don’t like it, can I return it?
All personalised items from Dock & Bay are non-refundable, because we would have a pretty hard time reselling a towel with your name on it!
Please be careful when placing your order for personalised items - we recommend that you triple check before going to the checkout
We get asked a lot of questions on the daily here at Dock & Bay HQ, so we thought we would save you some time and answer a few of them below.
How do I wash my personalised items?
- Simply follow the care tag attached to the towel or ponchos – the personalisation won’t change anything! A cool wash on 30c with a good detergent and hanging up to air dry will do the trick.
Do I have to personalise it with a name?
- Nope! Write anything you like, just keep it to 12 characters (including spaces), and make sure that you like it, as you can’t return personalised items.
Why can’t I personalise any other items?
- We are working on it! But currently personalisation looks the best on our Quick Dry Towels and Ponchos
Can I choose the font or colour?
- For the moment, all personalisation on striped beach towels will be in one font and in BLACK – it is always embroidered on the white stripe. On solid colours in the Classic and Active collection, embroidery will be in WHITE - so you can see your words no matter which colour towel you go for!
What if my towel arrives faulty?
- Simply let us know by sending a photo and description to our lovely customer support team at Contact Us or firstname.lastname@example.org, and we will be sure to give you a hand! Be patient though, it can take up 1 working day to reply, as we are super busy with your requests.